![]() ![]() ![]() Support features vary depending upon the price plan that users have chosen. Support QualityĬonnectWise Control offers a variety of support options from live chat to email ticket submissions which is why we have scored highly in this category. Other features include file-sharing and a range of extensions to personalize and optimize your experience in the app. Tools include screen sharing, which allows users to present to whole groups remotely. With over 100 different integration options, users are spoiled for choice with this platform.ĬonnectWise Control also offers tools for online meetings that support collaboration. The integrations and extensions offered by the ConnectWise Control platform help to enhance user experience and allow for more flexibility on the platform. The platform contains lots of different remote access tools which can facilitate support, including remote viewing for support and remote access to unattended devices for monitoring. FeaturesĬonnectWise Control offers its users a variety of different features to help facilitate remote support and control and, for this reason, we have scored it highly in this category. Some actions often take seconds to show up on the screen. When remotely accessing a second device, the ConnectWise Control platform can be slow and often lags which is frustrating for both user and client. In contrast, the screen sharing interface is considered much more beginner-friendly and after you get through the various permissions needed for the remote handover on the second machine, the connection is quick and easy. It feels slightly cluttered with a text-heavy design and takes some getting used to. While ConnectWise Control is easy to set up, the interface can be slightly overwhelming, to begin with. ![]() We have scored the usability of the ConnectWise Control app highly as part of this review because of the relative ease of use we found with this platform. Updates – these sometimes take a while to smooth themselves out, making updates to the platform a hindrance in some cases.Expense – ConnectWise Control is relatively expensive in comparison to other platforms of the type.The cons of using the ConnectWise app are: Ease of use – the platform is relatively easy to use making it good for beginners.Security – ConnectWise Control offers its users lots of different security features, helping to keep them safe while remotely accessing devices.Easy setup – the ConnectWise Control platform is easy to download and set up.The pros of using the ConnectWise Control app are: Pros and consĪs part of the ConnectWise Control review we have written, we have compiled a list of the pros and cons of this platform. To find out why, keep reading our review now. Our ConnectWise Control review will cover a range of aspects of the platform and will score the usability, features, and support quality of the app. The platform aims to solve the issues of remote working quickly. The platform is generally used by those looking to support customers or large business infrastructure. ConnectWise Control is a remote support solution that allows its user to remotely view and control devices. ![]()
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